Comments on: Royal Mail, going the extra 4.5 miles

By: Sara

Sara — Tue, 22 Nov 2011 12:48:34 +0000

Russell Road is still operational, and it is still the parcel office for my friend who lives in Tollcross. I live in Viewforth, but I have to go to Tallents House for my parcels. Uhhh??? Is it *really* so hard for them to organise it so that people who live nearer to the Gyle go to Tallents House, and people who live nearer to Russell Road go there?

And nowadays the redelivery to local post office fee is £1.50, and that’s pretty inconvenient too. Why can’t I arrange redelivery to a post office near where I work? Why can’t I arrange redelivery to my work address, for that matter?

Oh and by the way, the last time they left a note through my door saying the packet is too large, when I finally found time to collect it it turned out to be pretty small, and would easily have fit through my letterbox. Looks as if the posties are under instructions to deliberately fail to deliver in order to generate more income from redelivery fees. I know this sounds very cynical, but I can’t see another reason for it, given that the postie clearly did appear at my door in order to post the note through it.

BTW In case “moan” who posted on May 17th checks in again: are the 22 and 35 buses no good for you to the Gyle? I completely agree that it’s a nuisance to have to go all that way, but the buses do exist.

By: Sarah

Sarah — Thu, 17 Nov 2011 11:21:32 +0000

The whole system is a total shambles. The Royal Mail need to up their game.
After much searching for the number of the parcel office (which, for some reason, seems to be treated as a high security state secret) I stumbled across this website. Have just used the number above (0131 470 6802)and the guy I dealt with was very pleasant but ultimately useless. My parcel seems to have disappeared into thin air. Incredible.
Another moan: To get to the office you have to park in the middle of nowhere, and take a 10 minute walk through a lonely lane bordered by a railway line on one side and a high security fence on the other. I’m not normally the nervous sort, but as a woman on her own I don’t feel that happy doing this walk in broad daylight, nevermind on a dark evening.

By: moan

moan — Tue, 17 May 2011 17:06:21 +0000

i live in dalry and if i miss package deliver its more or les a 1hour 30 min return bus journy to gyle… + atleast 30 min walk as bus stops no where near it

By: Alison

Alison — Sat, 14 May 2011 12:39:06 +0000

RM are appalling - no other company would get away with the level of rubbish service they provide.
I suggest we all complain to the companies which are sending the parcels (if possible) and ask them to stop using RM citing a bad customer experience. Wonder how long it would take for RM to pull their socks up if amazon etc stopped using them?!
Roll on privatisation!

By: Poppy

Poppy — Tue, 05 Apr 2011 11:36:18 +0000

Could anyone give me the number for the Western Delivery Office at 21 south Gyle crescent, EH12 9BP?

Have phoned Royal mail and can’t get it, and have phoned numerous numbers which appear to be listed in different places on the internet as the correct one, with no joy! Every time I phone, the line just rings and rings.

Trying to chase down numerous parcels which have not been delivered, but I have no “sorry you were out cards” I feel it’s likely they are just sitting at the delivery office - but can’t get through to find out! Frustrating!

Many thanks in advance :)

By: ShellyM

ShellyM — Sun, 30 Jan 2011 19:30:19 +0000

I am very frustrated at the royal mail. Not only have they moved the depot miles away but after using their website to redelivery my package to my local post office I was informed that they hadn’t received it! I now have to travel to the depot anyways!

By: gmilligan

gmilligan — Thu, 23 Dec 2010 14:14:32 +0000

oh god i totally agree with everthing everyone has said. how about royal mail let us speak to an actual real person. if you dont fall into the right category then no point in phoning the so called ‘customer service line’ cant get thru on phone, and parcel is meant to be in my local post office but it is now in the limbo of the gyle . aaaaarrrrggghhh royal mail and post office i hate you

By: SJL

SJL — Mon, 27 Sep 2010 11:42:17 +0000

Have just recieved my pick up card in the post - but I have to wait 2 days to PICK UP the parcel from the depot. Is it really going to take 2 days to get back to the gyle? I cant decide if I would rather attempt a redelivery as apparently it will take the same amount of time and save me a trip to the gyle.
I am really annoyed as this parcel was posted to me well over a week ago and now I have to wait another 2 days. Grr.

By: JM

JM — Mon, 09 Aug 2010 15:42:34 +0000

I regularly get sorry you were out cards as I live in controlled stairway in corstorphine even when I am in. Also my postman has no qualms about ringing every buzzer in the stair even when I am not getting any post, so not sure if postie is wrong or my postman is being helpful. Royal Mail are useless and when you ring up to complain about things they send you free stamps but no resolution to the problem. I can’t really complain about the gyle or Russell road as I leave between both, just wish I did not have to use the collection service so often!

By: JD

JD — Fri, 23 Jul 2010 17:42:03 +0000

Change of subject, but same old Royal Mail:
I am the treasurer (voluntary) of a charity with about 1,000 members so I have to buy a load of stamps several times a year. So I got a Royal Mail cheque guarantee card to avoid having to use my personal credit card.
There was a really long, antiquated, detailed form to fill in and it turned out that I can only use the card at the Post Office where I applied (for God’s sake!). Unlike a commercial credit card there was no automatic renewal (after 2 years), and I was asked to fill out the same form all over again when I went to renew it. I will be trying to bulk-buy stamps elsewhere in future if I can.
I know this sounds a bit petty, but it demonstrates again how little the post office thinks or cares about its customers. The sooner it gets privatised the better.

PS Have you noticed at South Gyle how all the convenient buildings and parking are given over to staff and PO operations, while the poor old customers are lucky to get parked and then have to trudge miles in all weathers???