Residents in the West of Edinburgh, used to collecting their undelivered Royal Mail items from the sorting office on Russell Road, now have an additional 4.5 miles travel to collect their undelivered mail. Instead of a pleasant early morning walk to collect the items it’s now a busy, undesirable commute to South Gyle.
Royal Mail have relocated their Western Delivery Office to Tallents House on South Gyle Crescent. This is extremely inconvenient for local residents, the majority of who will be at work when the parcels and special delivery items are delivered, often at 11 o’clock in the morning. The workarounds are:
- Brave the busy traffic and waste over an hour travelling to the Gyle. Not really an option.
- Arrange redelivery. That’s a late start or day off from work. A different address can’t be chosen for Special Delivery or tracked items.
- Pick up from a local post office i.e. pay 50p for the inconvenience of a Post Office which opens at 9am and closes at 5.30pm (the Western Delivery Office opened at 7am). A good idea would be redelivery to a Post Office near your place of work. Royal Mail don’t think so and they only allow Post Offices near your home to be selected.
Overall a big annoyance for local residents. Royal Mail: as they struggle to reduce their costs, the service falls still further.
For information, The West Delivery Office has now relocated to 21 South Gyle Crescent, Edinburgh, EH12 9PB. The Royal Mail neglected to mention the opening times on the stickers attached to the delivery cards.