Comments on: Hogmanay dinner at Cruz - never to be repeated!

By: Tom

Tom — Sat, 02 Aug 2008 22:49:17 +0000

Second time in three weeks! Tried some different dishes - all superb and beautifully cooked and presented. Lamb (for 2) was perfect.. Liked the way they suggested we share a cheese board (first class!) and then a dessert - within the price. Well done everyone at Cruz!.

By: Derek

Derek — Mon, 28 Jul 2008 09:28:40 +0000

Maybe should have read some comments before going but was a spur of the moment thing and din’t realise the Cruz had re-opened when had lunch there yesterday. Thought i’d pass on my experience so either things change there or try to pre-warn other visitors.

Agree with Joe’s comments above. Service was abysmal - so much so didn’t even leave a tip - which i can’t recall if i have ever done that before. one set of condiments shared between around 20 tables. the waitress forgot to give me my change for our first round of drinks, asked the waiter for vinigar and he just dissapeared, the food was brought without the drinks which turned up after had finished, the waitress wanted us to pay for the food when she brought it - never heard of this scenario apart from in McDonalds. The Steak sandwhich had large bits of fatty meat with no relish as described. The bizare set up of no till upstairs meant she had to keep going up and down for drinks and change.
Overall nice set up for a drink on a hot summers day but dont expect quality lunch or service - to be fair though it wasn’t particlarly expensive - they would have had a hard neck to charge it though.

By: joe

joe — Mon, 12 May 2008 07:33:46 +0000

hi anybody who knows about food and service knows that the cruz is not up to it by a very long way the PR does make a good job on the web adverizing this so called restaurant and cocktail bar boat.Yes it is a boat! that’s it.Incompetent staff and obviously the owner.IT makes no difference if you change the menu you must change the staff and the owner otherwise nothing changes the best thing they can do is to let the boat sail away to the middle of the ocean and……..!

By: Ewen Cameron

Ewen Cameron — Thu, 27 Mar 2008 18:12:23 +0000

In reply to Matt

My wife Catherine certainly does not work at The Cruz and our first visit to this restaurant was March 15 with 2 friends. The service in the Bar on arrival was excellent and the waitress came down from the Restaurant to take our order. We were then shown to our table where the wine was already chilled and waiting.
The food AND the service was exemplary with our table being checked on at regular intervals to ensure our evening was going to plan.
From the starters through to the Sweet course the sevice , presentation and the taste of the food served was quite simply the best experience I have had for some time in any restaurant.
After our dinner we again went down to the Bar where the staff asked us if we wanted the “same again ” and proceeded to deliver the 4 drinks ordered from memory—amazing ! because the Bar area was quickly filling up with a “younger ” clientele.
We did ask the staff about the Hogmany review and they said that everything had been changed and I sincerely hope that the original reviewer goes back to this restaurant and I am sure the opinion will be completely the reverse.
I have no hesitation in recommending this restaurant to anyone looking for a “special ” experience in Edinburgh—you will not be disappointed.

By: Ewen Cameron

Ewen Cameron — Thu, 27 Mar 2008 10:36:26 +0000

Reference Matt’s comment
Neither I nor my wife Catherine work at the restaurant !!! and it was our first time dining there but will certainly not be the last !
As Catherine says the food was simply the best I have had in several years and the entire experience was thoroughly enjoyable—from the excellent service in the bar area to the excellent service and quality of food in the restaurant. The restaurant was fully booked and everyone was obviously enjoying their night out. Returning to the Bar area after dining , the Bar Staff actually remembered what we had ordered the first time which again was very impressive .
I regret I don’t work at The Cruz because I would be very happy working where both the staff and customers obviously enjoy themselves!
As my wife has already said—-the menu has completely changed since the Hognany experience and I strongly suggest you go to The Cruz to see for yourself.

By: matt

matt — Fri, 21 Mar 2008 22:20:13 +0000

i reckon the above 2 posters work at the restaurant ;)

By: Catherine

Catherine — Mon, 17 Mar 2008 11:49:45 +0000

My husband,myself & two friends were having an overnight stay in Edinburgh so looked on internet for somewhere to eat. Liked the look of Cruz so decided to book despite reading your comments.We are so glad we ignored what you had to say ‘cos we had the best meal we have had in ages. It was Saturday evening & despite the restaurant being full the staff were very friendly & efficient. Our food & the wine we ordered arrived quickly & was served by a charming young lady.
Apparently since your comments they have changed their menu & it seems to be for the better.
We are coming back to Edinburgh in July & intend eating at Cruz again.

By: stewart young

stewart young — Sun, 13 Jan 2008 23:02:39 +0000

It baffles me after reading the above review how you can slate this restaurant after you say you went there for a lunch and had a poor experience prior to you hogmany visit, did it not sink into you small brain after the first time …….. obviously not,
Some people are just born to complain… you get what you want at the end of the day

By: Martin Little

Martin Little — Fri, 04 Jan 2008 02:28:15 +0000

After an experience like that, why ON EARTH did you pay? Accepting rubbish service and horrific food just because it is Hogmanay certainly doesn’t wash with me. I would write, right now, and ask for your cash to be refunded. Restaurants know why people are dining out on a night like that and should be prepared to provide good service.

By: Geoff

Geoff — Fri, 04 Jan 2008 00:19:57 +0000

Boy that sounds like a pretty poor experience - maybe they will read your post and offer you a night out for free :-)